Refund policy

Refund Policy

Thank you for purchasing artwork from my website. Please read our refund policy carefully:

Original Artwork:

• We do not accept refunds on original artwork.
• If the original artwork arrives damaged due to issues caused by us, we will provide a replacement. Please contact us within 7 days of receiving your artwork with evidence of the damage.

Prints:

• We accept refund requests for prints within 14 days of delivery, provided the item is not damaged by the customer.
• To be eligible for a refund, the print must be returned in its original condition.
• Refunds will not be processed for prints that are damaged after delivery.

• Since all prints are made to order, once an order is placed and production begins, we are unable to cancel or offer refunds. Please double-check your order before completing your purchase.

How to Request a Refund or Replacement:

• Please contact chris@solczy.com with your order details and evidence of the damage or issue.
• Once your request is approved, we will provide instructions for the return or replacement process.

We value your satisfaction and will do our best to resolve any issues with your order. Thank you for your understanding and support of my art!